Cancellation & Refunds

We understand that sometimes plans change. If you need to cancel your order, please do so within [insert your timeframe, e.g., 24 hours] of placing it. To request a cancellation, contact us at [insert email/contact info] with your order number and reason for cancellation.
Once the order has been processed or shipped, cancellations may no longer be possible.

We offer refunds under the following circumstances:

• The item you received is defective or damaged.

• You received the wrong item.

• The item was not delivered within the promised timeframe (subject to shipping terms).

• You cancel the order within the allowable cancellation window and it has not yet been processed.

Refunds are not applicable for:

• Change of mind after the order is processed or shipped.

• Items returned without proper authorization.

• Personalized or customized items (unless faulty or incorrect).

To initiate a refund, please contact our support team at [insert email/contact info] within [e.g., 7 days] of receiving your order.
Once your refund is approved, it will be processed back to your original payment method within [e.g., 5–7 business days].
In certain cases, we may request return of the product before issuing a refund.